Ticket Booking Indian Railways

Ticket Booking Indian Railways South Central Railway was formed on 2nd October, 1966 as the 9th zone of the Indian Railways. In its forty two years of committed service and path breaking progress, South Central Railway has grown to a modern system of mass transportation fulfilling the aspirations of the passengers/customers and carved a niche for itself in Indian Railways system. Strategically positioned in the southern peninsula, this dynamic organization with its headquarters at Secunderabad serves the economically vibrant state of Andhra Pradesh, Parts of Maharashtra, Madya Pradesh and Tamilnadu. From the days of steam hauled locomotives and wooden plank seats, South Central Railway has come a long way modernizing its system with the state of the art high powered Diesel and Electric Locomotives, high speed telescopic Passenger Coaches, and higher axle load wagons, higher capacity track in all important routes, multiple aspect color light signaling with solid state inter locking, and micro wave digital communication system etc. Over the years, South Central Railway has attained sufficient transportation output with adequate infrastructure development and technological upgrading to serve the regions in its jurisdiction. Safe operation of trains, expansion of net work, modern Passenger amenities, Punctuality of trains, courteous service and cleanliness in stations and trains remain always the thrust areas of this Railway. Being a service oriented organization, South Central Railway provided Computerized Passenger Reservation System at 85 Stations/locations covering 96% of the berths available. In the a rena of information dissemination to the rail customers, it has provided Inter-active Voice Response System (IVRS) for Reservation and train enquiry, National Train Enquiry System (NTES) for real time information on movement of trains, Passenger Operated Enquiry Terminals (POET) with information on availability of accommodation and confirmation and Close Circuit Television (CCTV) for real time reservation avail ability status at all important stations in its system. For mass movement of freight, S.C.Railway has introduced high horse powered Diesel and Electric Locomotives and high speed, higher Axle load Box-N-Wagons. Today, South Central Railway plays a pivotal role as a catalyst for agricultural and industrial development in the Southern peninsula apart from fostering the growth of trade and commerce including import/export through ports by connecting sea ports with their hinder land and inland containerdepots. Its reliable and comfortable Passenger Services for long and short distance travel by way introducing many super fast and intercity trains helps transform the society by catering their personal, business, educational and tourism purposes. Milestones South Central Railway was formed on 2nd October, 1966 by grouping Vijayawada and Hubli Divisions of Southern Railway and Secuderabad and Solapur Division of Central Railway. Jurisdictional adjustments were made in October, 1977 by merging Guntakal Division of the Southern Railway with South Central Railway and transferring Solapur Division back to Central Railway. Secunderabad Division was bifurcated in February, 1978 into two Divisions Secunderabad and Hyderabad to facilitate effective operational and administrative control. On 1st April, 2003, the newly formed Guntur and Nanded Divisions of South Central Railway became operational and Hubli Division was transferred to the newly formed South Western Railway. Presently, South Central Railway has six Divisions Viz., Secunderabad, Hyderabad, Vijayawada, Guntur, Guntakal and Nanded with 5752 Route KMs of which 1604 RKms are electrified. After its inception, SC.Railway laid 342.805 RKMs of new lines, converted 2676.19 RKMs from MG to BG and carried out doubling of track on 1272.453 RKms, constructed many major river bridges including the engineering marvels Viz., II Godavari Bridge and III Godavari Bridges at Rajahmundry. Towards customer Satisfaction, it had established the Computerized Passenger Reservation Systems at 85 Stations/locations and offer reservation by any train from any station in the Country. For gaining efficiency in freight operations, SCR established Freight Operations Information System (FOIS) in its jurisdiction and has already introduced Rack Management Systems at 23 Stations and Terminal Management System at 31 Stations. Its Passenger and Freight performance has met with stupendous leaps forward. The freight loading which was only 9.00 million tons in the year of its inception, i.e., 1966 has seen a quantum jump and touched 44.79 Million tons in the financial year 2003-2004. Passenger transport too has met with tremendous growth touching 195.65 millions in the year 2003-2004 as against 50 millions in the year of inception and the gross earnings from Rs. 58.00 Cr. to 3683.00 Cr in the year 2003-2004. Purposes: Alvesson (1996) claims that a situational approach enables leadership to be viewed and studied as a practical accomplishment (p. 476) rather than starting with a conceptualization of leadership as whatever the appointed leader does. This approach seems particularly well suited to networking professionals in which technical knowledge needs to be shared. In this project, I will explore how the booking system is made via wireless network without facing the hassles unlike standing in queue and tickets can be booked from any places or stations. In particular, I will focus on how online booking from the technical perspective members influence the direction of the team as well as the relationships and identities of individual members and the identity of the team as a unit, and how their interaction is enabled and constrained by social and cultural influences (e.g., organizational culture, national/ethnic culture, and gender). Such a study should give insights into the working standards of the Indian Railways, an organizational form that is rapidly gaining in popularity and acceptance. Also, the study will test the usefulness of a perspective (the situational approach) that is underdeveloped in the leadership literature. Background: I will conduct my study in a team that is restricted within a particular Division within the City Council. IRCTC has several online reservation counters, each of which is responsible for online ticket booking within one geographical section of the city. This particular team includes four men and a woman. Three of the men are in their thirties and one in his early 50s; the woman is in her thirties. They are assigned to an area around City. They start each day with a brief (15-45 minute meeting) on an agreed upon site, often just gathering around the back of a truck for their meeting. I will attend these three mornings a week for four weeks, and will stay on to observe their work for approximately 20 hours during the four week period. My primary focus will be on their interaction in meetings, although I will also observe (and perhaps enquires about) interactions during their other work. Scope: I will engage in participant-observation over a six-week period, for approximately four hours per week. I will typically observe the morning meetings and stay for an hour or so to observe their other work. On some days I may come at other times of the day for comparison. I will not schedule structured interviews, but will interview member staff at the reservation counters informally, as needed to clarify and provide insight into specific conversations. Theoretical framework: I will be guided most generally by the interpretive perspective, and more specifically by Indian Railways staff based situational approach. The interpretive perspective places the focus on interpreting the meanings and perspectives of cultural members, and how these meanings are negotiated (Trujillo, 1992). I am exploring the meanings the sales staff and customers have for themselves as individuals and for their relationships, as well as the meanings sales staff have for the organization, group, and profession of which they are working 247. The situational approach directs me to choose one or a few specific interactions to explore in depth. Thus, an appropriate means of investigating the topic from this perspective is observation of conversation, plus interviewing the interact ants to understand the meanings they have for their symbolic interactions. Method: 1. Conduct a literature review on leadership and communication in SMTs. 2. Observe the group four hours per week for six weeks, focusing mostly on conversations at team meetings, especially those conversations in which the group addresses changes to their work processes and issues of team relationships and identity (ies). 3. Interview team members to clarify and provide insight into conversations. I will attempt to conduct these interviews shortly after conversations of interest. While the interviews will not be formal or structured, the kinds of questions I will ask include the following. The general strategy for the interviews is to start off with broad questions and follow up on the interviewees responses, to capture her or his meanings and to avoid imposing my meanings on the interviewee. a. Tell me about the conversation you just had with X. b. What were you thinking during the conversation? c. What do you think she/he was thinking? d. What do you think she/he was trying to do (or accomplish) in the conversation? e. What did you mean when you said, ? f. What were you thinking when you said that? g. What do you think she meant when she said ? h. When you think about what you did and said in that conversation, how would you describe yourself? 4. Undertake a situational analysis of the field notes and interview notes, guided. 5. Write a research report that combines my understanding of the relevant theory and previous research with the results of my empirical research. Timetable: Prepare proposal by 15 October Complete literature review by 30 October Complete fieldwork by 10 November Complete analysis by 20 November Give presentation on 4 January Complete final report by 12 January Limitations: Time constraints of the semester require less time than may be ideal for an ethnographic study. By being in the organization for only four hours a week for five weeks, there are bound to be aspects of leadership practice, organizational culture and team communication that will not be revealed during my observations. Being an outsider may also limit what is revealed to me. The team members may be guarded in their conversations around me, especially in my initial observations. Delimitations: I am choosing not to observe multiple teams, even though such comparisons might be valuable, in order to allow more depth of understanding regarding the group on which I will focus. Additionally, I will not use structured interviews in order to minimize my obtrusiveness and my influence on the team members. Literature Review: Indias Railway network being one of the second largest all over the globe and anybody can travel at anywhere places through the train services. However in terms of tourists who want to visit places do not have any special mode or medium whereby tickets could be booked easily. In most of the trains special seats are reserved for the tourists. Which simplifies that if all the seats are completely booked things are assured that this tourists get to seat till others havent booked up the seats (Bruyn, Venkatraman and Bain, 2006). This is one of the main information that needs consideration as any agent would not be able to book seats on anybodys behalf or can booked from the everyday booking window. The main challenge that lies in the reservation system is supporting a huge range of database for holding information. Indian Railways over years has been the most considered user of IT in India. When it was first introduced into the market computerized passenger traffic and accounting of rail ways, operating statistics, and payroll and inventory management was started through using computers paled at all regional zones (Kamel, 2006). The Computer based Passenger Reservation System (PRS) was introduced by Central for Railway Information System (CRIS) whereby passengers had the privilege of booking tickets through PRS which were found in all major terminals who have their own local database. In this kind of circumstances reservations only covered trains that departed from local terminals. But in the later phase when CRIS introduced Country Wide Enhanced Reservation and Ticketing System (CONCERT) that was developed with the intention to connect five passenger reservation centers from any station or terminal of the Indian Railways so that reserved tickets could be provided from any reservation counter (Kamel, 2006). Later all the PRS were attached together where by the system would have the capability of handling a higher volume of reservation every day. It was one of the mo st aspiring initiatives by the Indian Railways that reduced the passengers time in terms of being held up at the queue for a long period of time. But situations have shown that till now passengers need to move to the station to book their railway tickets. In India since train is considered as one of the most convenient mode of communication so information regarding bookings, train availability, journey fares, accommodation availability and reservation of tickets is the crucial factor for the general mass. Earlier methods like enquiry at the help desk counter, information gathering through TV or through radio were the methods used earlier. In due later phase when internet booking and ticketing services through the e-commerce channel it gathered sufficient interest to the general public. In this regard IRTC in collaboration to CRIS launched its wholly owned website (www.irctc.co.in). This venture changed the whole image of Indian Railways ticket booking system. This helped passengers to get hold of their tickets from the departure station to the destination station without facing the hassles standing in long queue at the railway booking counters. Any passenger at this point of time can visit the website at get their desired information regarding train timings and ticket availability. Later on getting the train details and the suitability in terms of travelling tickets they just needed to fill in the online application form which contained about the details of the journey. During the payment stage the user was transferred to a suitable payment gateway where they need to furnish the details of their debit/credit card at it was certified by the VeriSign. When the transaction was completed the passenger would receive an e-mail that contained the Passenger Name Record (PNR). In this new technological world Indian Railways are considerably looking to get started with the new technological phase of wireless technology. In the discussion as embarked that mobile services has been picking up on a massive scale for the last couple of years. In todays date around 7 million text messages are sent by Indian counterparts everyday life and nearly 80% of Indians use the facility of SMS in major counterparts (Dutta and Shridhar, 2004). Most of the service providers in India have upgraded their mobile technology from 2G to 3G service which has processing speed of high data connection mechanism. Nowadays mobile handsets have the facility of GPRS and WAP that are flooded in Indian markets. With respect to matching and catching up with this technological advancement IRCTC introduced the option of ticket booking via mobile handsets. In present scenario tickets can be booked via mobile phone through voice recognition system. This proved flexibility in terms of passengers w ho could get hold of the tickets of any places sitting in any corner of the world. The project implementation of online ticket booking through internet and telephone prompted other service providers like telecom industries and broadband service providers to enable the payment process through their own systems. Through this project it has shown that if consumers are provided the much needed comfort and flexibility depending on the indented products or service that would sell, consumers are always likely to adapt the technology in other horizons. The Electronic Ticket system (ETS) is specifically designed software through which passengers would have the flexibility through which railway tickets could be purchased through usage of smartcard. In this the payment is made via wireless network with the connecting computer system at the Railway Company which is itself connected through clearing house and a trust centre (Wieringa, 2003).

Protestantism vs. Catholicism in XVII Century England :: Religion Essays

Protestantism vs. Catholicism in XVII Century England â€Å"The English nation grew increasingly more Protestant during the XVII century, while the monarchy moved ever closer to Rome.† The keen train spotter—spotting trains of thought rather than locomotives—will certainly spot a good deal of redundancy in this unequivocal statement, for it is, beyond doubt, a proclamation framed by the historian rather than the philosopher. The Stuarts—certainly some more than others—were Catholics not in the manner that Henry VIII took his mid-life faith, but rather in the manner that Elizabeth was always a Protestant. Similarly, the general population of the land viewed their faith as they viewed their nation: with pride. We should perhaps initially note that religion was, to those of the 17th century, something cognate to sex to the present day paramour, charity to the philanthropist, money to the niggard: it was a serious business. In the seventeenth century, Protestantism in England was as safe as houses: secure with a firm chronological and doctrinal and popular foundation. Within the larger European context, however, the established National religion was exposed to the rigours of Catholic tempest and seemed far from fixed. It is in this respect that we might tackle the monarchical populous split. The English Restoration was no minor re-establishment of monarchy: it was rather a restatement of the national character. Regicide was abhorrent to most—we need only peruse the emotive power of Macbeth or Hamlet to gain some understanding of the general sentiment—and the execution of Charles I was an extreme act of an extreme sub-minority. The arrival of Charles II, therefore, was not only a restoration of the natural and Godly order, but, in effect, an appeasement of the national conscience; a way to bury the crisis of revolution once and for all. With so much at stake, it was no simple task to recreate the circumstances of the revolution, but this is precisely what Charles II and James II managed. It is certainly an oversimplification to suggest that this came about solely from religious discord, but similarly it is erroneous to suggest that this was not—if we might resort to religious terminology—the â€Å"prime mover.† Charles II had spent mu ch of his life upon the continent, and was, therefore, more a continental than an Englishman. In terms of religion, particularly, his views were consummately European: cosmopolitan and decidedly Catholic.

The History of the Flu Essay -- Influenza

The History of the Flu This research paper covers the basic history of influenza. It begins with its early history and the reasons for why influenza was never feared. It also covers three influenza pandemics: the Spanish flu of 1918, the Asian flu, the Hong Kong flu and the terror and heartbreak left behind in their wakes. In addition, the paper discusses avian influenza and addresses the current threat of a bird flu pandemic. Influenza, an innocent little virus that annually comes and goes, has always been a part of people’s lives. Knowing this, one would not believe that it has caused not one, not two, but three pandemics and is on its way to causing a fourth! The Spanish flu of 1918, the Asian flu of 1957, and the Hong Kong flu of 1968 each killed millions of people worldwide, causing mass terror. People were mad with fear, and for good reason, as friends, family, neighbors dropped dead like flies. And yet, as soon as the deaths ceased, the forgetfulness set in†¦ until very few know about these pandemics. These pieces of history may have faded from memory, but with the upcoming threat of an avian flu which can jump from human to human, people must learn from the past to combat the future. From the time of its first recorded incident in 412 BC (Adams 1) to 1918, influenza was never taken seriously. With symptoms similar to the common cold, most people disregarded influenza as a minor illness, nothing more. As Lynette Iezzoni quoted in her book, Influenza 1918, influenza was thought to be â€Å"quite a Godsend! Everybody ill, nobody dying† besides the very old and feeble (16). However, the influenza virus was out to prove them wrong in the influenza pandemic of 1918. The first influenza pandemic hit in 1918 at the end ... ....com/spanish_flu.htm> Iezzoni, Lynette. Influenza 1918. New York: TV Books, L.L.C., 1999. Kimball, Dr. John. â€Å"Influenza.† 8 Feb. 2007. Kimball’s Biology Pages. 23 July 2007 Magee, Mike. â€Å"The Threat of Bird Flu.† Health Politics. 25 July 2007 MayoClinic.com. â€Å"Bird Flu.† 27 Oct. 2005. CNN.com. 27 July 2007 â€Å"National Vaccine Program Office (NVPO): Pandemics and Pandemic Scares of the 20th Century.† 12 Feb. 2004. United States Department of Health and Human Services. 25 July 2007 Villa, Luningning. â€Å"Frequently Asked Questions about Bird Flu.† Department of Health, Manila. 24 July 2007 The History of the Flu Essay -- Influenza The History of the Flu This research paper covers the basic history of influenza. It begins with its early history and the reasons for why influenza was never feared. It also covers three influenza pandemics: the Spanish flu of 1918, the Asian flu, the Hong Kong flu and the terror and heartbreak left behind in their wakes. In addition, the paper discusses avian influenza and addresses the current threat of a bird flu pandemic. Influenza, an innocent little virus that annually comes and goes, has always been a part of people’s lives. Knowing this, one would not believe that it has caused not one, not two, but three pandemics and is on its way to causing a fourth! The Spanish flu of 1918, the Asian flu of 1957, and the Hong Kong flu of 1968 each killed millions of people worldwide, causing mass terror. People were mad with fear, and for good reason, as friends, family, neighbors dropped dead like flies. And yet, as soon as the deaths ceased, the forgetfulness set in†¦ until very few know about these pandemics. These pieces of history may have faded from memory, but with the upcoming threat of an avian flu which can jump from human to human, people must learn from the past to combat the future. From the time of its first recorded incident in 412 BC (Adams 1) to 1918, influenza was never taken seriously. With symptoms similar to the common cold, most people disregarded influenza as a minor illness, nothing more. As Lynette Iezzoni quoted in her book, Influenza 1918, influenza was thought to be â€Å"quite a Godsend! Everybody ill, nobody dying† besides the very old and feeble (16). However, the influenza virus was out to prove them wrong in the influenza pandemic of 1918. The first influenza pandemic hit in 1918 at the end ... ....com/spanish_flu.htm> Iezzoni, Lynette. Influenza 1918. New York: TV Books, L.L.C., 1999. Kimball, Dr. John. â€Å"Influenza.† 8 Feb. 2007. Kimball’s Biology Pages. 23 July 2007 Magee, Mike. â€Å"The Threat of Bird Flu.† Health Politics. 25 July 2007 MayoClinic.com. â€Å"Bird Flu.† 27 Oct. 2005. CNN.com. 27 July 2007 â€Å"National Vaccine Program Office (NVPO): Pandemics and Pandemic Scares of the 20th Century.† 12 Feb. 2004. United States Department of Health and Human Services. 25 July 2007 Villa, Luningning. â€Å"Frequently Asked Questions about Bird Flu.† Department of Health, Manila. 24 July 2007

The Prince and The Discourses: a Study in Sovereign Power Essay

When Machiavelli originally wrote The Prince at the end of 1513 and perhaps early 1514, it had been written quickly by an author who was, among other things, seeking to regain his status in the Florentine government. Since many of his colleagues in the republican government had been quickly rehabilitated and returned to service under the Medici’s, Machiavelli felt that he needed a fair advantage in order to regain his previous post. It was originally written for presentation to Giuliano de'Medici, who might have actually appreciated it. But the dedication was changed when Giulianos died and it was then rededicated to Lorenzo de'Medici who probably did not read it when it came into his hands in 1516. Then in 1515-16, when he wrote the Discourses (a much longer process) it was probably the result of many discussions he might previously have had with scholars knowledgeable in political theory. In any event, when looking at these two books it becomes evident that the Prince wa s meant for an audience who wouldn’t take it completely seriously but would look to it as a satirical reminder of what could be; and then with the Discourses, of how it should be done. Machiavelli's political treatise, The Prince, has previously been seen as a departure from traditional thinking of the time. Machiavelli wanted a new theory that was free of stagnate ideals and ethical codes. The way he described government was as if it were a practical, efficient machine that made its own rules to fit the situation at hand instead of abiding by laws, morals, or culturally created traditions. Every political thinker before Machiavelli treated the use of power as a means to an end; their only differences lying in what they considered that end to be and how far... ...when connected to the Discourses; it is a way for a sovereign to compare the ideal and the reality of his/her sovereignty. Since the Prince seems to be on the extreme yet ideal end of the governmental spectrum, a sovereign (with the right amount of intelligence) could rightfully look to The Prince as an end and The Discourses as a means to that end. In effect, both books have created a full coherent philosophy, just not from outside appearances. But with a little more introspection, a coherent line of thought begins to appear. Works Cited Wooton, David ed. â€Å"Modern Political Thought: Readings from Machiavelli to Nietzsche.† Indianapolis: Hackett Publishing Company, 2008. Nederman, Cary, "Niccolà ² Machiavelli",The Stanford Encyclopedia of Philosophy (Fall 2009 Edition), Edward N. Zalta (ed.), http://plato.standford.edu/archives/fall2009/entries/machiavelli.

Canadian Pacific Railway

They were forced out of office and defeated by the prime minister Alexander Mackenzie What dolefulness did the liberal covet. Face? A major economic depression was sweeping AN(railway was a huge undertaking) Mackenzie disagreed with McDonald balloons of a nation linked by rail from sea to Mackenzie thought it was a loot of expensive trouble The main geographical problems with building the railway was the mountains to the west. The Fraser River the Canadians shield and the distance from the mainland and Vancouver land.A formula for nation building,remained an essential part of Canadian government policy Including a system of protective Tariffs, Western Settlement and The CPRM â€Å"Canada for Canada† -McDonald Resources (Gold In BC) Keep American out promise BC to build a railroad Eastern politicians viewed the Canadian west as a potential market Parries=well suited for agriculture Canadian gob. Supported settlements of the west by farmers Grains and crop would be produced for export abroad income would be spent on Canadian manufacture goods John A. Mcdonald found the backer who can start the railway project.Sir Hugh Allen rated CPRM, but with American backer. Private investors George Stephen (Bank of Montreal) Donald Smith(HOB) James J Hill It was controversial because it wasn't fair for any of the new railway company rat wanted to come In. Very one sided Sad 1400 miles Waldron to Port Hardy Windsor,Toronto, Montreal, Ottawa, North Bay, Sturdy, Fort Williams, ignore, Winnipeg, portage la paired branded, swift current, Medicine Hat, Calgary, Fans, Yale, Port Moody, & Vancouver $60 million to make railway through the Rockies no know path through Selkirk Mint. (Roger) Albert Bowman Rogers, found a path April 1881Avoid land speculators and keep the Americans out William Van Horse was an intelligent and dedicated worker who was chosen to be the general manager of the CPRM. Van Horn instilled a balance of Discipline and worker satisfaction in the workers (Most ly disciplined). He was able to complete the CPRM 5 year a head of the expected date. Cost of blasting tunnels and trestles Creditor cooling In loans worker Unpaid threatening strike snow on tractors Ian Horn moved covet. Troops to Saskatchewan In 10 day to defeat reels forces and the Cree uprising crowfoot had signed a treaty with covet. The Cree were suffering

Gourmet Foods Essay

Introduction: Gourmet bakers and sweets is the top food retail chain of Lahore. Lahore is the second largest city of Pakistan fabled for its customer aliment and amorousness for eating. Gourmet is the number one brand in the market of bakers and sweets due to its quality and valuable services. Before 1984, Mr. Nawaz Chattha was the employee of the Shezan bakers at the post of manager. While he was doing his job, he decided to start his own business separately because he was proficient dealer, a technical supporter and maintained check and balance in every branch. Mr. Nawaz Chattha started his business from one out let in Muslim Town with bakers in 1987. After seeing the profitable result he decided to introduce new product like sweets, milk, and ice-cream and gourmet cola. In continuous success of gourmet in providing quality service and products for the health and happiness of all family, Gourmet also started a family restaurant. Since the emergence of Gourmet bakers, it has shown explosive annual growth of more than 25% in its business. It has 1700 employees working in its all departments. It has around 95 branches and will enhance its coverage to One hundred branches making it The Largest Bakers and Confectionaries of the city as well as the country. Company Name- Gourmet Bakers & Sweets (PVT) limited. Gourmet is a private limited liability company and the information regarding its share is as follows: Registered office address: 9/D Faisal Town Lahore. Authorized Capital: 20,000,000. Paid up Capital: 50,000. CEO name: Ch. Muhammad Nawaz Chattha. CEO Address: 9/D Faisal Town Lahore. Incorporation Date: January 9, 1996. Authorized Capital Share: 200,000. Paid up Share Capital: 500 Authorized PER Value: 100 Paid up PER Value: 100 Vision: â€Å"We are a bakery company with one goal in mind to meet the needs of our customers we focus on our customers as our clients.† Mission Statement: â€Å"To provide delicious, wholesome baked foods without sacrificing health and well-being.† Company Objectives: Objectives are the guidelines which direct toward the chosen destiny. The objectives of the Gourmet are marketing objectives which are as under: 1. To build profitable customer relationship by delivering superior value. 2. To provide such products those can increase targeted markets. 3. To become a leader in the bakery and confectionary industry. 4. To provide the quality products to the target market. GOURMET Logo: Organization Structure of Gourmet: Business Portfolio of Gourmet: Portfolio Analysis (B.C.G. Matrix): Star: Gourmet bread and other bakery Pro ducts come under star as they have a high relative market share and high growth rate. They are in maturity stage of its product life cycle. Cash Cow: Gourmet Cola, Gourmet Water and Dairy Products are Cash cow products for Gourmet as they have a low market Growth rate and a high relative market share. Question Mark: Gourmet new products like Dry Milk and the same for Tea as well come under Question mark. Or any other new product that Gourmet offers or is planning to offer will come in question mark category. Dogs: Gourmet Roll and Samosa Patti have a low market Growth rate and a low relative market share therefore, these products come under Dogs and therefore Gourmet has discontinued the production of these products. Marketing Planning: Gourmet follows the company strategies which are inline with the company’s goals and recommendations. It position it self as a leader in bakery products in Lahore. Before making any plan it considers its impact on its current customers, environment and competitors’ response. It also considers current threats with in the market like loosing market sale, brand image etc before making any plans. Gourmet focuses on all the available opportunities in market related to its business like launch on gourmet cola, milk ice-cream. Once it decides its main objectives and issues then it steps forwards to the action plan which consists of detailed schedule of the entire task and their budgets. Once Gourmet finalizes its plan it implements its plan and keeps on checking its performance to control its out come. Marketing implementation: After having a detailed discussion and planning gourmet comes towards the implementation phase of their marketing strategies. In implementation the company’s formal organizational structure plays and important role. Managers not only focus on short term profits but they also consider long run market building objectives. On the other hand company also considers its culture in implementing a plan. Marketing Control: Gourmet focuses on two types of marketing controls operational and Strategic. In operational controls it checks that all the operations are in line with the current marketing strategies. Where as strategic controls focuses on long run and check the long run performance of the company. It also have an internal audit department which keeps a strict checks not only on its financial performance but also on its procedures and controls which effect in every day performance. The Marketing Environment: The Company’s Macro Environment: P.E.S.T. Analysis Political – meeting all the policies and working under the political stabilities Economical – focusing the income levels of targeted customers Social – the social class we have targeted are: Technological– accepting and using the innovations in technology for production Demography – gourmet deals with a variety of demography. It caters all kind of age groups starting from children to adults. Culture – Gourmet keeps it self in line with the local culture of Lahore. It provides different products according to local festivals events and Religious days. Lower medium Middle medium Upper medium Lower upper Upper upper The Company’s Micro Environment: Market Intermediaries Gourmet does not have any major market intermediaries as it produces and sale it products it self. It does contact market intermediaries for supply of raw materials, and products like Coca cola, Jams, Ketchup, and Juices etc. Competitors If you look at Gourmet Foods, it is a clear market leader but still Gourmet has competitors. Nirala and Shezan bakers are the competitors of Gourmet as these are the only few stores who are catering the same market as gourmet is going. They also have well established brand name and image. They are fully equipped with latest technology and manufacturing plants, but these competitors are only targeting small segments of the market. They are not upgrading themselves that is why in the race of capturing market they are staying behind the market leader â€Å"Gourmet†. Suppliers Local dairy Farms. Whole sellers. Market intermediaries. Customers Customers of Gourmet are End user of the product mostly. They buy to consume the final products and services. Customer Relationship Management The Product/Market Expansion Grid: Marketing Objectives: Goals and targets have to be monitored and met, competitor strategies analyzed, anticipated and exceeded. Through effective use of market and marketing research an organization should be able to identify the needs and wants of the customer and try to delivers benefits that will enhance or add to the customers’ lifestyle. Marketing Strategies: Gourmet bakers adopted customer’s oriented marketing strategies to attract customers as much as it can. Gourmet bakers follow differentiation strategy such as strategy emphasizes the product that is unique in the industry provides distinct advantages to the bakers. One of the prominent marketing strategy of gourmet bakers is focusing on special classes of customers like gourmet bakers is focusing on upper class, middle class as well as the lower class. Marketing Channels and Supply Chain Management: The gourmet sell there goods directly to the final user. Gourmet channel decisions directly effect other marketing decisions. Due to using on marketing channels it reduces the cost. Gourmet sales force and communication decisions depend upon how much persuasion, training, motivation and support its channel partner needs. Monopolistic Competition: Gourmet faces Monopolistic Competition in the market. There are many buyers and sellers who trade over a range of prices rather than single market price. Every Seller tries to differentiate its product to gain competitive advantage and to justify its price difference. Budgeting: Budgeting plays an important role in any plan. If a plan is not financially feasible there is no benefit to be gained from all other procedures. In Budgeting process Gourmet spends 40% of its target budget on the refurbishing of the bakery. 55% of the budget is allocated in the manufacturing of its products. 5 % of the budget is allocated to promotional activities. Gourmet focuses on an affordable budgeting method. Control: Controls are very crucial for the success of any project. Gourmet implements high quality controls through its total quality management department. Gourmet uses team based approach for new projects by using these approach tighter controls will be implemented and performance can be monitored on every step. Critical Issues: Political instability and economic conditions of the country are immensely affecting the business sector in the country. Threat of Bomb attacks in any crowded place due to Terrorism also imposes an effect which leads to decreasing sales of the business as people now think before coming out of their homes. Furthermore, terrorist activities are weakening the Pakistan economy day by day. Such kind of issues may impose a bad effect on the Gourmet business in the future Recommendations: Gourmet must use new technology like Information system to centralize its Database as its service and data requirement will greatly enhance it will need processes like Data ware housing and data mining. It can also improve its security measures by implementing security cameras Up to date scanners radio frequency bar code readers (RFID’s) will improve its departmental services efficiently and effectively. Gourmet should also work for enhancing the parking area. Gourmet should also do work for innovation in products and for the atmosphere of its stores. Gourmet Bakers have their branches only in Lahore which is the drawback of their marketing strategies. The company should also open its outlets in other major cities and spend capital on advertising the company in those cities. The company is not planning for the loyalty of its customers. They should give discounts to its regular customers in this way the customer sincerity with the company will grow. Gourmet has not advertised themselves through media; they should have adopted some other sources of advertisement such as banners, newspapers, TV channels to cater the market. Recently it has started its promotion on â€Å"City 42†.

A Report On Leadership Principles Education Essay

Leadership in organizational groups or work squads has become one of the most popular and quickly turning countries of leading theory and research. Research on the effectivity of organizational squads has suggested that the usage of squads has led to greater productiveness, more effectual usage of resources, better determinations and job resolution, better-quality merchandises and services, and greater invention and creativeness ( Parker, 1990 ) . Surveies besides suggest that it is indispensable to understand the function of leading within squads to guarantee squad success and to avoid squad failure. To guarantee squad success, squad leaders need to develop an effectual squad leading scheme. Therefore, the study will explicate, discuss and critically measure the statement made by Burke and Cooper ( 2006 ) , that ‘without sing the cardinal eventualities of administration context, team support systems, and squad type, squad leaders will non hold the information they need to develop an effectual squad leading scheme ‘ . The study support Burke and Cooper ‘s ( 2006 ) position by concentrating on assisting squad leaders to better their effectivity by placing specific squad leading schemes that are contingent upon administration context factors, support systems, and type of squad being led. The three maps most critical to team public presentation include attempt, scheme and KSAs ( Knowledge, Skills, and Abilities ) ( Hackman and Wageman, 2005 ) . They suggested that squad leaders must concentrate on behavioral attacks that will hold the greatest impact on each of these three maps and so based on organizational context, squad support, and squad type, squad leaders decide on which map to concentrate. If this procedure is executed successfully, it will assist team leader to develop an effectual squad leading scheme. However, the strategic eventuality theoretical account of squad leading developed in this study focuses on leader behavior guided by squad map and undertaking public presentation and therefore fails to recognize the person, squad personality or interpersonal issues. â€Å"Indeed, we would reason that effectual leading processes represent possibly the most critical factor in the success of organizational teams† ( Zaccaro, Rittman, & A ; Marks, 2001, p. 452 ) . Conversely, uneffective leading frequently is seen as the primary ground squads fail ( Stewart & A ; Manz, 1995, p. 748 ) . Therefore, effectual leading processes such as, a squad leader ‘s mental theoretical accounts and leading attack to reap the lessons of experience to spread out and intensify his or her cognition base and accomplishment set are besides of import to develop effectual leading scheme ( Salas, Kosarzycki, Tannenbaum & A ; Carnegie, 2004 ) .Effective Team Leadership StrategyKatzenbach and Smith ( 19 93 ) , have argued for separating work groups and work squads, and have come to a definition that work squads is â€Å"a little figure of people with complementary accomplishments who are committed to a common intent, public presentation ends, and attack for which they hold themselves reciprocally accountable† . To back up Burke and Cooper ‘s statement, we have focussed on a functional attack to leading, stated by Hackman and Wageman ( 2005 ) : â€Å"if a leader manages, by whatever agencies, to guarantee that all maps critical to group public presentation are taken attention of, the leader has done his or her occupation well† ( p. 273 ) .A Strategic Contingency Model of Team LeadershipThe strategic eventuality theoretical account of team leading helps in placing the appropriate squad maps on which to concentrate should be contingent on administration context, team support systems, and squad type. These cardinal eventualities will besides assist in developing an effectual squad leading scheme. Besides, the theoretical account provides a mental route map to assist the squad leader diagnose squad jobs and take appropriate strategic class of action to rectify these jobs and conveying out squad effectivity.Team EffectivenessTeam effectivity can associate to the coveted result of squ ad work. There are two critical maps of squad effectivity: Performance which entails the successful bringing of an end product ( that is merchandises, determinations, public presentation events, services, or information ) and Viability which means the hereafter oriented and includes continuity, committedness, coherence and capableness to carry through shared intent ( Halfhill and Huff, 2004 ) .Team FunctionsHarmonizing to Hackman and Morris ( 1975 ) , the maps that are most critical to team effectiveness autumn into three classs: Therefore, Team leaders must concentrate on behavioral attacks that will hold the greatest impact on each of these three maps. Teams who are able to set forth the appropriate sum of attempt, formulate schemes in line with cardinal undertaking demands, and whose squad members possess sufficient KSAs will probably to execute more efficaciously compared to those who are non. However, the theoretical account shows that there are organizational context factors, squad support system and squad type that may impact the relevancy and impact of attempt, scheme and KSAs. We will therefore explain and discourse the three key eventualities which help the squad leader to take appropriate strategic determinations on which squad maps to concentrate in order to accomplish squad effectivity.Administration ContextOrganisation context factors include elements such as civilization, undertaking design and engineering, liberty, public presentation feedback, wagess, preparation and physical environment ( Sandstorm et.al, 1990 ) . The theoretical account has concentrated on merely three factors: Task design which involves the grade to which squad undertakings are complex, unpredictable, and dynamic versus simple, predictable and stable. Autonomy is defined as the grade to which squad leaders ‘ control how their squads approach work. Input control refers to the control over work inputs utilised by squads to execute undertakings. Each of these three contextual elements may restrain or better the impact of the squad maps on effectivity. The benefit of squad leader concentrating on:Effort is reasonable merely if squad leaders have a important degree of control over work inputs ( for illustration, supply, stuff, resources etc, )Scheme is reasonable merely if they have some grade of liberty in how they do their work. Empowerment, following a theory Y attack and a flexible or organic organizational construction are indispensable to accomplish squad effectivity.KSAs make sense merely if the squad ‘s undertaking is complex and unpredictable.The peculiar mix of contextual factors present in an administration indicates the importance of squad leaders concentrating on one, some, or all of the critical squad maps. For illustration, see a shop stock list squad ( SIT ) working in retail merchant such as Wal-Mart, Best-Buy and so on. This squad ‘s primary duties include unloading bringing trucks, cataloguing st ock list as it is unloaded, and forming, hive awaying and puting stock list. SITs do non command what is delivered or when it is delivered ( no control over work input ) , as it is determined by stock list handiness, client demand, and bringing logistics. Therefore, SIT leaders would derive small advantage by concentrating on work inputs. On the other manus, most SITs have flexibleness ( that is autonomy ) sing the scheme they employ in carry throughing their occupation one time inventory arrives at the shops. Therefore, SITs leaders would lend more to increasing squad effectivity by concentrating on scheme. Therefore, squad leaders must take duty for naming their administration ‘s contextual matrix to assist them place the appropriate leading scheme to prosecute. Regardless of whether administration context factors facilitate or restrain specific squad maps, current squad support systems will play an of import function in squad effectivity ( Sundstorm, 1999 ) .Team Support SystemsIn order to maximize effectivity, squads need organizational support from several cardinal systems. Sundstorm et Al, ( 1999 ) , place these systems as a â€Å"structure compatible with squad work ; leaders ‘ functions that surrogate cooperation ; complementary systems for choice, measuring, information, preparation and compensation ; and installations with communicating engineering that facilitates needed interaction within and among teams† p.4. Sundstorm and co-workers ( 1999 ) besides argue that support systems must be implemented and besides run into the demands of specific types of squads . Therefore, the direction challenge is to plan, implement, and maintain organizational support systems to run into the demands of the type of squad, with flexibleness to suit each team‘s alone characteristics. There are four indispensable support systems necessary for advancing squad effectivity.1. Team StaffingTeam staffing is an of import facet to lend to effectiveness because it ensures that squad members have an appropriate blend of experience, cognition, accomplishments, and abilities. In add-on, it besides entails if the administration ‘s human resource section is executing their maps, such as enlisting and choice efficaciously. A squad leader may be recognised for his or her relationship-oriented and tactful leading manner, but if his or her squad members lack of experience, or KSAs in working with squads to execute the undertaking, the squad will decidedly non be successful. For illustration, some new merchandise development undertaking squads require squad members with expertness in selling, gross revenues, technology, fabrication and merchandise development ( Sarin and Mahajan, 2001 ) . Those responsible for staffing must concentrate on making a squad with complementary accomplishments in each of those countries, as opposed to merely staffing the squad with five intelligent, separately effectual people. During the choice procedure, administrations should execute a teamwork accomplishment appraisal and Belbin squad roles trial to do certain that squad members have the KSAs to work in squads. However, if squad staffing is non possible due to the type of squad or any other factors, other support systems such as preparation can make full KSA spreads among team members.2. TrainingTeam members who require extra cognition and accomplishments are frequently exposed to developing. In fact, squad preparation is widely used ( Bassi, Cheney, and Van Buren, 1997 ) and has benefited administrations following team-based constructions such as Motorola AND Xerox ( Gronstedt, 1996 ; Henkoff, 1993, severally ) . Stevens and Yarish ( 1999 ) analysed the usage of squad preparation during the execution of squads at a Cu refinery and they have found that the preparation support system at the refinery has created multiple preparation faculties around different aspects of teamwork which are chiefly: Therefore, developing support system is besides really of import in advancing squad effectivity. For case, cross-training provides squad members a greater apprehension of how their undertakings are inter-reliant, lifting the squad ‘s flexibleness and bettering response clip.3. Measurement and FeedbackTeam leaders must cognize how their squads are making in order to supply the support they need for betterment or continued success. Furthermore, Pritchard and Watson ( 1991 ) have demonstrated in their research that squad effectivity additions when squad members are given feedback on nonsubjective steps of their public presentation. Measurement systems non merely supply information for squad to better public presentation, they besides provide touchable illustrations of success in which squads can take pride. This motivational facet of feedback is really of import and should be considered when measuring and feedback are designed. Team leaders must besides make up one's mind what feedback is most relevant to their squad based on concern scheme and squad motive. Seasonably and proper delivered feedback can explicate the differentiation between a squad that conceals errors and a squad that observes errors as chances. Besides, squad leaders will increase their impact on overall effectivity when they link team public presentation to wagess.4. WagessAdministrations with team-based wages systems are far more prepared to back up squad effectivity. Depending on their place within the administration, squad leaders may or may non hold influence sing the wages construction used by their administration. However, squad leaders may hold discretion sing fillips and other inducements. Wagess system should dwell of inducements that the squad value ( expectancy theory ) in order to accomplish squad public presentation and effectivity. Similar to staffing, preparation, and measuring and feedback, honor support system should be tailored to specific types of squads ( Sundstorm, 1999 ) .Team TypeThe 3rd eventuality that squad leaders must see when developing their leading scheme is recognizing the kineticss of the type of squad they led. Different squads, based on their primary undertakings and duties, interact otherwise with the three administration context variables ( undertaking design, liberty, input control ) , and four squad support systems ( staffing, preparation, measurement/feedback, and wagess ) . Sundstorm et Al. ( 2000 ) have identified six types of work squads: For illustration, in a scenario where a direction squad ‘s undertaking are extremely complex and it has a strong staffing support map, concentrating on squad member KSAs would probably lend significantly to team effectivity. Therefore, the cardinal leading challenge is the uninterrupted procedure of measuring the administration context, team support systems and squad type in order to find the effectual squad maps.Discussion and Critical AnalysisLarson and LaFasto ( 1989 ) studied real-life successful squads and found that regardless of the type of squad, eight features were systematically associated with squad excellence, therefore, harmonizing to them, effectual squad leading scheme does non depend on types of squad as all squads have those eight features in common. Furthermore, the information receive from administration context, squad support system and squad type are extremely complex, that they do non supply easy replies to hard determinations for the leader. Again due to its high complexness, the waies for leading preparation are obscure, complex, and slightly overpowering. The long list of squad leading accomplishments makes it hard to cognize where to get down ( Peter G. Northouse, 2007 ) . The strategic eventuality theoretical account of squad leading focuses on leading behavior guided by squad maps and undertaking public presentation. However, the theoretical account fails to see the person and squad personality or interpersonal issues every bit good as the leading manner and accomplishments as these besides of import to develop effectual leading scheme.Individual and Team Personality or Interpersonal issuesEffective squad leading is based on leading manner and the ability of the leader to turn to the multiple interpersonal demands that exist in squad scenes ( Burke Cooper 2006 ) . Therefore, to develop effectual squad leading scheme, a squad leader must guarantee that single squad members are comfy with themselves. Merely after accomplishing that phase, a squad leader can travel to the following degree interpersonal. At the interpersonal degree, a squad leader needs to understand and work out interpersonal issues within the squad. Interpersonal issues may include for illustration, squad personality and self-importance ; squad members are alone persons with different demands and personalities. Therefore, the squad leader needs to develop effectual schemes, for illustration, strong leading manner, and good communicating system to work out those interpersonal jobs so as to accomplish squad effectivity. John Adair ( 2003 ) in his three interconnected circle theoretical account indicates that the wide maps of strategic leading are Task, Team and Individual. Nevertheless, the strategic eventuality theoretical account of squad leading has concentrated on three squad maps related to task public presentation, non including the person. Besides, it is merely after accomplishing the two phases ( single and interpersonal degree ) that squad leaders will achieve synergism and develop effectual squad leading scheme.Leadership Approach: Style, Preferences and SkillsTeam leading can be accomplished in many different ways, depending in portion on the leader ‘s ain manner, penchants, and accomplishments. The fact that single differences among squad leaders are irrelevant to their leading effectivity ( Salas, Kosarzycki, Tannenbaum & A ; Carnegie, 2004 ) is misdirecting. To the contrary, the quality of the squad leading provided depends to a great extent on: ( a ) the truth and completeness of the leader ‘s mental theoretical account of what it takes to assist a squad win ; ( B ) the leader ‘s accomplishment in put to deathing the behavior required by his or her mental theoretical account ; and ( degree Celsius ) the leader ‘s ability to garner the lessons of experience to spread out and intensify his or her cognition base and accomplishment set.Leaderships Mental ModelEffective squad public presentation begins with the leader ‘s mental theoretical account of the state of affairs that guides actions. That is, what factors most strongly impact how squads behave and what intercessions are most likely to assist them win ( Stockton, Morran & A ; Clark, 2004 ) . Leaders ‘ mental theoretical accounts about ever are of the input-process-output assortment, in that they specify the factors that causally shape the group interactions that so drive public presentation results ( Hackman, 1987, pp. 319-322 ) . An illustration would be a theoretical account that identifies homogeneousness of rank as causal of harmonious group interaction which, in bend, Fosters group productiveness.Leadership SkillsIt is non sufficient for those who lead work squads simply to hold a moderately complete and accurate leading theoretical account ; they besides need ample accomplishments in acting in c onformity with the dictates of their theoretical account ( Gist & A ; McDonald-Mann, 2000 ) . Two sorts of accomplishments are critical to effectual squad leading: diagnostic accomplishments and behavioral accomplishments.Diagnostic SkillsDiagnostic accomplishments means when the leader is in a place to craft intercessions that have a sensible opportunity of contracting the spread between the existent state of affairss to the ideal state of affairss ( McGrath, 1962, pp. 13-14 ) . Team leaders should hold the accomplishments to summarize the factors ‘what is go oning ‘ in the squad compared it to what the leader believes ‘should be go oning ‘ in the squad ( leaders mental theoretical account ) .Behavioural SkillsBehavioural accomplishments include: monitoring and control, feedback, preparation, training etc. Behavioural accomplishments are similar to Hackman and Walton ( 1986 ) , executing accomplishments, which means taking appropriate action to contract the spread between a squad ‘s present world and what could it be. The instruction of diagnostic and behavioral accomplishments is besides needfully personalized and for that ground, it is labour intensive, clip consuming, and expensive. But it is a critical ingredient in the mix that makes for effectual squad leading.Learning by ExperienceTo develop an effectual leading scheme, a squad leader should besides hold a good path record, experience and a solid attack to team leading. Leaderships learn from experience working from different squads, every bit good as learn from their failure and mistake ; the bigger the error, the greater the chances for the squad leaders to larn. Leading a squad good besides requires a considerable grade of emotional adulthood in covering with one ‘s ain and others ‘ anxiousnesss. Emotionally mature leaders are willing and able to travel toward anxiety-arousing provinces of personal businesss in the involvement of larning about them instead than traveling off to acquire anxiousnesss reduced every bit rapidly as possible. Emotional adulthood may be better viewed as a long-run developmental undertaking for a leader ‘s life than something that can be consistently taught. Such learning involves working on existent jobs in safe environments with the expressed encouragement and support of others who themselves besides are larning how to cover with emotions efficaciously.Leadership Style and PowerAppropriate leading manner and power are besides of import to develop an effectual squad scheme. Apart from the functional attack, eventuality theories, underscoring that a leader should be in a place to accommodate his/her behavior and take actions harmonizing to different state of affairs, and a transformational attack to leading, underscoring that squad leaders will animate and actuate their squad members by selling their vision and moving as a adept manager are besides really of import to develop team leading scheme. In add-on, doing usage of useful power is besides of import to develop an effectual squad leading scheme.Decision and RecommendationThe study has provided a balance position on the statement that Burke and Cooper ( 2006 ) made. It has supported the statement by explicating a strategic eventuality theoretical account of team leading. The theoretical account of leading allows squad leaders to recognize the kineticss of the type of squad they lead, organizational context factors, and support systems impacting their squad. Then, sing these eventualities, they must place the most appropriate strategic class of actions by concentrating on one, two or all the critical squad maps. However, the theoretical account focuses on leader behavior guided by squad map and undertaking public presentation. It fails to recognize the importance of the person, considered by John Adair to be one of the interconnected factors of strategic leading map. In add-on, squad leader demand to understand the interpersonal issues of squad members foremost in order to accomplish squad effectivity. The theoretical account besides focuses on functional attack and has ignored how eventuality theories and transformational theories are besides of import in developing effectual squad leading scheme. The theoretical account in add-on besides fails to recognize that the squad leaders ‘ behavior can besides be guided by their leading manner, using a mix ingredient of diagnostic and behavioral accomplishments, their coaching ability, good path record and experience. The theoretical accounts have besides emphasize on undertaking public presentation and did non demo the leaders ‘ mental theoretical account and emotional adulthood guide their behavior and actions every bit good as contribute to the viability component in accomplishing squad effectivity. 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